All orders are shipped by USPS on business days (Monday to Friday) excluding holidays.
Once your credit card is authorized, you will receive a confirmation email from us. In general, orders are processed in 2-3 business days. Once processed you will receive your order within 3-10 business days.
We are unable to ship to PO Box and military addresses.
Yoya is not responsible for delays in shipping or delivery due to natural disasters or other uncontrollable events.
RATES FOR SHIPPING AND HANDLING
USPS First Class (with Signature Confirmation for orders over $500)- $15
Yoya does not ship internationally at this time.
If you are not completely satisfied with your Yoya online purchase, you may send it back to us for an exchange or a refund.
Sale merchandise is Final Sale. No exchanges or returns will be accepted.
All merchandise returned must be unworn, unwashed, with the price tags intact.
Returns must be returned within 30 days of the original ship date and should be sent prepaid. We will not accept CODs.
We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed.
In case merchandise is not available for exchange, you will be reimbursed.
We will refund your credit card for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
RETURNS AND EXCHANGES PROCEDURE
1. Print your confirmation email and include it with your package.
2. Pack and securely seal the merchandise in the original package if possible. All merchandise returned must be unworn, unwashed, with the price tags intact. We are not responsible for goods damaged in transit, so we recommend insuring and/or tracking your return package.
3. Address the package to:
Yoya 8A Sconset Square Westport, CT 06880
4. We will e-mail a confirmation of your return as soon as it is processed.
SALE & DISCOUNT CODE POLICY
Please note that as our online inventory is pulled from our store, all sale items sold online are subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible.
Sale merchandise is final sale; sale discounts cannot be combined with other discounts or offer codes.
To apply discount/coupon codes, please register and log-in to your account.